Contact
Talk to the people who build the platform.
Scientists and engineers answer directly — no ticket maze. Pick a topic and your message is routed to the right desk with a published response target.
Product support
Something broken in a figure, job, or export? Include the tool name and figure link.
support@scivue.live →Institutions & procurement
Departmental licences, invoicing, security questionnaires, and onboarding for labs.
hello@scivue.live →Privacy & security
Data subject requests, DPAs, region pinning, and responsible vulnerability disclosure.
privacy@scivue.live →Fastest channel for subscriptions, token top-ups, and quick pre-sales questions.
+20 109 613 6436 →Where we are
Cairo, Egypt · remote-first team across 11 timezones. Support hours 09:00–18:00 EET, Sunday to Thursday.
Data storage regions are listed on Data Residency.
Before you write
Need your data exported or deleted?
Do it yourself in the Privacy Center — instant, no ticket needed.
Question about tokens or plan limits?
Costs per tool are listed on the pricing page.
Reporting a security issue?
Email security@scivue.live with reproduction steps. Please do not post publicly first.
Need a signed DPA or region pinning?
Mention your jurisdiction — see GDPR and Data Residency.